+44 (0) 845 643 1611 info@unitrain.co.uk

Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.

Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

Audience profile

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

Course Prerequisites

This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.

Microsoft Dynamics 365 Customer Service Key Facts
Course Duration (days)

3.00

Course Price (ex VAT)

£1845.00

Course Vendor

Microsoft

Contact Us

Submit this form and one of our friendly team will contact you within 4 working hours. Or give us a call on +44 0845 643 1611 and let us take care of your training needs.

    Links

    Home

    Location

    Health & Safety Training

    IT Courses

    eLearning Training

    Business Skills & Personal Development

    Project and Programme Management

    Tailor Made Courses

    Call Us

    +44 0845 643 1611

    Email Us

    info@unitrain.co.uk

    Privacy Policy