+44 (0) 845 643 1611 info@unitrain.co.uk

SDI Service Desk Analyst – SDA

Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them.

The course also looks at support methodologies and technologies and the tools utilised within the Service Desk. It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques that a Service Desk Analyst can utilise. It is based upon the standards and objectives for SDI™'s Service Desk Analyst qualification and ensures that delegates are provided with the knowledge, information and tools to take the SDA exam.

Target Audience

1st line IT support, Helpdesk/Service Desk and support analysts with at least 9 months experience in an IT service and support environment.

Course Prerequisites

There are no formal prerequisites for this course.

SDI Service Desk Analyst – SDA Key Facts
Course Duration (days)

3.00

Course Price (ex VAT)

£1775.00

Course Vendor

Service Desk Institute (SDI)

Contact Us

Submit this form and one of our friendly team will contact you within 4 working hours. Or give us a call on +44 0845 643 1611 and let us take care of your training needs.

    Links

    Home

    Location

    Health & Safety Training

    IT Courses

    eLearning Training

    Business Skills & Personal Development

    Project and Programme Management

    Tailor Made Courses

    Call Us

    +44 0845 643 1611

    Email Us

    info@unitrain.co.uk

    Privacy Policy