Many people completing the ITIL 4 Foundation course ask where they can go next to gain insight, assistance, and tools to enable the practical application of the ITIL practices in their real environment.

This set of Practical Application courses are designed to meet that demand. In these courses attendees/learners will spend two days with an instructor talking through the practical application and delivery of a specific practice.

This course is focussed upon Problem Management. Whether in a public or private enterprise, whether you work in a new agile company, or your company is structured more traditionally Whether your focus is profit, health, societal improvement or safeguarding the nation, everyone requires the ability to address problems, deal with problems and ultimately resolve problems. This course provides you with some of the skills, the insight and even some of the tools required to be successful in implementing, improving or considering Problem management in your organisation