QA Total Learning™ is our newest and most effective way to learn.
Combining the best of digital and live learning, with access to world class industry experts, we focus on making sure you can apply our learning to help you drive impactful results in your workplace. This is all underpinned by our digital platform, giving you the tools to track progress and manage your own learning.
This Total Learning course is for anyone working in an IT or service environment looking to gain an introduction to Service Management using the ITIL methodology.
Learners could be in their first role on the IT Helpdesk and needing to understand how they fit into the wider process. This course is also suitable for managers moving into Service Management and evaluating how the framework would work for their team and organisation.
In this course, learners will have the best of both digital and live learning to provide the best possible preparation to pass the ITIL Foundation examination. This includes digital learning designed around the ITIL syllabus, including sample exam question, quizzes and combination of video and written content.
The 2-day virtual live event focuses on deepening learners’ understanding of the key topics and feedback sessions on exam craft aligning to the question types in the ITIL exam.