QA Total Learning™ is our newest and most effective way to learn.

Combining the best of digital and live learning, with access to world-class industry experts, we focus on ensuring you can apply your learning to help you drive impactful results in your workplace. What's more, our digital platform gives you the tools to track your progress and manage your own learning.

This Total Learning course is for anyone working in an IT or service environment looking to gain an introduction to service management using the ITIL methodology.

Learners could be in their first role on the IT Helpdesk and needing to understand how they fit into the wider process. This course is also suitable for managers moving into service management and evaluating how the framework might work for their team and organisation.

In this course, learners will have the best of both digital and live learning to provide the best possible preparation to pass the ITIL Foundation examination. This includes the Digital stage designed around the ITIL syllabus, including sample exam questions, quizzes, and combination of video and written content.

The 2-day Live event focuses on deepening learners’ understanding of the key topics, as well as on feedback sessions on exam technique, with a specific focus on the types of questions found in the ITIL exam.