This course is designed to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction.

While some topics are specialist in nature, others are valuable to all practitioners. Regardless of organisational role, everyone has authority, even if it is limited to personal direction.

Everyone should plan. And everyone should be contributing to, if not leading, improvement.

This course explores and explains principles, methods and techniques that can be universally used to direct, plan and improve.

This course will also provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Target Audience

• Individuals responsible for designing, planning, reviewing and improving products and services
• Individuals responsible for managing transitional changes, inc. validation and release of new services and products
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team

ITIL v4