A three-day course to prepare delegates to successfully use the practices in their environment and to pass the associated examination.
The course consists of a mixture of instructor-based training and activities giving you a deeper look into the below 5 practices:
- Service desk
- Incident management
- Service request management
- Monitoring and event management
- Problem management
There is 60 minutes, multiple choice examination associated with this course. This exam is virtual and can be booked at a time of the delegates choosing and will be invigilated virtually by PeopleCert.
The exam can be booked anytime after 3pm on the last day of the course.
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