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Deploying Cisco Unified Contact Center Express

This course provides you with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers
  • System engineers
  • Customers deploying and maintaining Cisco Unified Contact Center Express products

Certifications

This course is part of the following Certifications:

  • CCIE Voice (CCIEV Voice)

Course Prerequisites

The knowledge and skills you should have before attending this course are as follows:

  • Internetworking Fundamentals
  • Basic IP telephony concepts
  • Cisco Unified Communications Manager
  • Cisco IP phones, Cisco IP Communicator
  • Contact Center operations

Deploying Cisco Unified Contact Center Express Key Facts
Course Duration (days)

5.00

Course Price (ex VAT)

£2823.00

Course Vendor

Cisco

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