This course provides you with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting

The primary audience for this course is as follows:

• Cisco Unified Communications system channel partners and resellers
• System engineers
• Customers deploying and maintaining Cisco Unified Contact Center Express products

Certifications

This course is part of the following Certifications:

• CCIE Voice (CCIEV Voice)