Course Prerequisites

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades A-C in any subject
• GCSE Maths and English (or equivalents) at grades D or above
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Job role suitability if already in employment:

To help you determine whether this programme is suitable for you or your employee you must be able to answer “yes” to the following questions.

• Are you/your employee in a full time technical role (which means you/your employee’s daily tasks revolve around IT support activities rather than being mainly administrative)?
• Do you or your employee solve various IT problems including providing remote support?
• Do you or your employee do complex IT tasks – such as troubleshooting and fixing problems – not just simple tasks (such as password resets)?
• Do you or your employee work with other people and therefore able to demonstrate a variety of communication skills in their role (face-to-face, remote etc.)?
• Do you or your employee work with different types of devices (desktops, laptops, mobiles etc.) – including setting up, connecting, managing and troubleshooting?
• Do you or your employee work across a range of technologies such as client operating systems, network devices, and cloud infrastructure?

Note speak to your Account Manager for more advice on eligibility and job role/existing staff suitability for this programme.