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Delivering Customer Service Excellence

This facilitated course will help delegates to build on existing skills, confidently resolve any challenging situations and take away practical, simple and effective tools and models that will immediately improve the service levels they and their department provide.

Excellent customer service is a key differentiator when we choose where to place our business. It is not only commercially sound to deliver service excellence – it also creates a great working environment.

Target Audience:

For individuals who deal with external or internal customers either face-to-face, by email or over the telephone.

Course Prerequisites

Array

Delivering Customer Service Excellence Key Facts
Course Duration (days)

2.00

Course Price (ex VAT)

£1500.00

Course Vendor

Professional Development

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