In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organisations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organisations optimally ensure measurable service delivery and management in cloud environments.

The Professional Cloud Service Manager (PCSM) course enables participants to design and deliver cloud services. This training is delivered as a 3-day classroom or virtual classroom program. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.

The course materials include comprehensive reference materials that help participants continue the educational experience after the course. The PCSM course prepares candidates for the PCSM exam provided by the CCC. The PCSM course is endorsed, recognised and supported by several key technology vendors and Standards bodies.

Target Audience

The PCSM course will be of interest to:

• IT Managers and CIOs
• Service Managers (with or without an ITIL background)
• Service Management Professionals
• Cloud Strategy and Management Consultants
• Service Architects, Technical Pre-Sales Consultants
• IT Professionals

Exam Description

The CCC Professional Cloud Service Manager is taken at the end of the final day of the course

• Delivery: Online
• Format: Closed book
• Proctoring: Web proctored / In-class proctored / Test Center
• Duration: 75 minutes, 15 additional time for non-native candidates
• # of questions: 25 multiple choice (1 mark per question)
• Pass Grade: 64% (16 correct answer)

Exam Prerequisites

• There are no formal prerequisites; however, it is recommended that participants have achieved the Cloud Technology Associate certification (or its equivalent) from the CCC and that participants are conversant with Cloud concepts and vocabulary. Participants further benefit from a strong background in IT service management, who have completed one or more ITIL certifications or who have practical experience in applying ITIL and IT service management best practices.