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Azure Cloud Support Specialist Programme (England)

The Azure Cloud Support Specialist’s role is desk based, resolving system user queries and resolving faults in a helpdesk environment. When a cloud based or on premise system fails the business would contact an Azure Cloud Support Specialist to report the problem and either get it fixed or escalated to an engineer.
The Azure Cloud Support Specialist would be expected to rectify or escalate faults rapidly in order to reduce the impact on the internal or external customer.

Azure Cloud Support Specialists need:

  • Strong technical skills
  • A methodical, step-by-step approach to resolving issues
  • Business skills like effective communication, teamwork and task/time management
  • The adaptability to do a range of work—sometimes complex and non-routine in different environments
  • The ability to work under direction, use discretion and determine when to escalate issues

Job roles this programme is a great match for:

  • Desktop Support Engineer
  • First and Second Line Helpdesk Support
  • Technical Support Analyst
  • Infrastructure Technician

Course Prerequisites

The entry requirements for this programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Experience (if the learner can’t meet the qualification requirements):

  • Those working in the Tech Industry e.g. having 6 months plus of experience working in any IT position or 1 year plus work experience in any other profession or sector and able to demonstrate working towards Level 2 in Maths and English.

Azure Cloud Support Specialist Programme (England) Key Facts
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